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Policies and Procedures

FREQUENTLY ASKED QUESTIONS

  • Learn more about the company: Click here!

  • Business hours:

    • Monday - Friday 10:00 am - 4:00 pm

    • Closed all legal holidays, includes Juneteenth

  • Service Areas: Washington State (greater Seattle area) and currently serving the following counties:

    • King County​, Pierce County, Snohomish County, Thurston County, Kitsap County, Spokane County, Clark County, Whatcom County, Skagit County​

  • Contact Information:

  • Who qualifies for discounts? Retirement communities, adult family homes, nursing/rehabilitation centers, senior centers

  • What should I expect as a new client? Once you've officially booked your first service, we will further communicate with email confirmations​

  • How do I inquire about a position at NM Entertainment? Click here

  • What is "Singing for Seniors"? Created by NM Entertainment, Singing for Seniors is a program providing musical entertainment and other musical services to senior living communities at competitively structured prices. Our service providers are talented, chic, and vibrant professionals who are highly reputable within their field of expertise, and are specialize in working with the elderly population.

  • What is a Cabaret? Definition: "Entertainment held in a nightclub or restaurant while the audience eats or drinks at tables". The majority of our cabarets are performed in senior living communities while residents enjoy drinks and/or a light snack. For the purposes of booking, we considered our cabarets to include ONE MUSICAL PERFORMER, a portable speaker, and a microphone.

  • What is the difference between a Cabaret and The Memphis Belles? Cabarets are performed by ONE MUSICAL PERFORMER, a portable speaker, and a microphone. The Memphis Belles are performed by THREE MUSICAL PERFORMERS, a sound system, a backdrop, and a PRODUCER.

BOOKING INFORMATION

  • Book -OR- Learn More about ANY service: Complete THIS form

  • Booking Cancellation/Reschedule Policy: To cancel/reschedule an INDIVIDUAL BOOKING, we require a minimum of 24 hours notice by a proper phone call message to our Main Line (425) 224-5539 or Booking Email at booking@nmentertainment.com. If NM Entertainment was not properly notified, and performers arrive at the property, NM Entertainment must still charge for this day of services.  If NM Entertainment needs to cancel a booking and does not properly notify the client by a proper phone call or email, the client may rebook the service at a 50% discount off the original price. *This policy will not apply if circumstances are deemed an emergency by either party.

  • Subscription Cancellation: We plan our entire schedule around our subscribers, as well as offering our best pricing from the very first booking. If you wish to end your subscription before the time that was initially agreed upon, all services rendered must be paid in full, a $250 fee will apply, and a deposit will be required for future bookings. For Music Therapy Services, please refer to your contract.

  • Request Specific Performer: We will always do our best to accommodate your requests! We love knowing you are enjoying the performers we are sending your way. Please know we cannot guarantee these requests since we rotate our performers through our subscriber base, and these performers will most likely have multiple bookings in certain areas. To maintain competitive prices and avoid massive cancellations, we can not guarantee specifically requested performers.

  • Access Booking/Subscription Details: You may contact the Booking Office: booking@nmentertainment.com or 425.224.5539. Subscriber login coming soon!​​

  • Deposits: Deposits may be required for Non Subscribers if it falls on a holiday, or during our peak season.

  • After I make an online booking request: You will receive an email confirming or denying the booking request within five business days or less. If your booking request is denied, not to worry- we will reach out with alternate options!

  • Assigned Cabaret Performer: Your performer will be announced in you digital flyer one week prior to performance date. To avoid massive disruption and last minute changes, we do not announce performers earlier than one week prior to performance. You may requests this information up to one month in advance, but that performer may change.

  • Arrival Times:

    • CABARETS: For new clients, the performer may arrive as close as 15 minutes to the scheduled time. For established clients, performer may arrive as close as 10 mins prior to performance. We keep these arrival times tight so we may book as many performances as possible in a day. In doing so, this allows us to offer the best possible price point for our clients. 

    • MEMPHIS BELLES: The producer for these concerts will arrive 60 mins prior to scheduled performance. If no overhead music is playing, our Producer will put on background music, complimenting the upcoming performance. Performers are called 30 mins to showtime.

    • MUSICAL FITNESS: For new clients, the instructors will arrive as close as 15 minutes to the scheduled time. 

  • Benefits of becoming a subscriber:​

    • LOWEST PRICES

    • Discounts on other services

    • Priority booking

    • ​Rotation of all performers​​

    • Special offers throughout the duration of your subscription!

  • How does your pricing structured work for Entertainment? 

    • WEEKDAY- Monday-Friday before 5pm (least expensive)

    • WEEKNIGHT- Monday-Thursday after 5pm (mid expensive)

    • WEEKEND- Friday after 5pm, Saturday & Sunday (most expensive)

  • Last Minute Bookings: Depending on how many bookings we have on your requested date, we may require a fee to entice performers to accept last minute gigs. We will contact you directly if a fee is required to approve this gig.​

BILLING INFORMATION

  • Invoicing Platform: All invoicing goes through Quickbooks

  • Payment Options:

    • Check​

    • Credit Card (card data can only be kept in Quickbooks' database)

    • ACH transfer (businesses only)

    • Cash is not accepted unless arraigned in advance

  • Checks Payable to: Naomi Morgan Entertainment, LLC

  • Payment Process: Payments are due within 15 days from date of service. If the client is categorized as an audience of 90% Senior Citizens, an ADDITIONAL 15 day grace period will be extended, equaling 30 DAYS IN TOTAL. The grace period allows flexibility for these clients mailing checks. A $50 late fee will be added to invoices exceeding 30 days from day of service. Invoices past 45 days may result in deposit for future bookings and may cause disruption of services. ***Please note: The date stated on a check does NOT confirm that the payment was received on that day. A check payment is not considered paid until it is physically retrieved from our mailbox, which is checked daily.​​

  • Request invoice/s in advance: We can give advanced invoices upon request. Invoices will be updated if there are any changes on day of service.

  • Combined invoices into one invoice per month? Yes. Click here to learn about this option​

  • Holiday Charges: There is an additional $25 Holiday Upgrade for Entertainment services, PER PERFORMER, for the following holidays: New Year's Day, Valentine's Day, Easter Sunday, Mother's Day, Father's Day, Juneteenth, Independence Day, Halloween, Veteran's Day, Thanksgiving, Christmas Eve, Christmas Day, New Year's Eve. This fee does not apply for Music Therapy or Musical Fitness services, however, services may not be available on these days.

HEALTH & SAFTEY

  • COVID-19 Protocols: Due to the nature of our business, it is important for NM Entertainment to prioritize the safety of our team members, as well as our audience of vulnerable adults. For performers, the stakes are high as we hire professionals who may be actively in a staged show. Therefore, the precautions of spreading to an entire cast and crew must be prioritized for these professionals. Click here for the latest update.

  • Confirmed Covid Cases: NM Entertainment MUST notify the Performer/Service Provider of a COVID outbreak in their scheduled community before they arrive. If not, we are subject to pay them for service, even if service is not provided. Therefore, NM Entertainment MUST require clients to disclose confirmed COVID case outbreaks within 24 hours of service. Advanced notification will allow us time to confirm the situation with the Performer/Service Provider and replace them if needed, as we are still obligated to pay our Performers/Service Providers for attendance. If a client fails to communicate a COVID outbreak in their community before their arrival:

    • The Performer/Service Provider may decline to perform services

    • We will still need to charge 50% of service

Bookings
Billing
Arrival Times
FAQ's
Cancellation Policy
Health & Safety
Belles FAQ's
CAB FAQ's

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