CONTACT INFORMATION:

FREQUENTLY ASKED QUESTIONS

• Learn more about the company: Click here!

• Business hours:

  • Monday - Friday 10:00 am - 4:00 pm

  • Closed all legal holidays, includes Juneteenth

• Service Areas: Washington State (greater Seattle area) and currently serving the following counties:

  • King County​, Pierce County, Snohomish County, Thurston County, Kitsap County, Spokane County, Clark County, Whatcom County, Skagit County​

• Contact Information:

  • Main Phone Line- 425.224.5539

  • Mailing Address- NM Entertainment, PO box 1032, Monroe, WA 98272

  • General- admin@nmentertainment.com ​

  • Booking- booking@nmentertainment.com

  • Billing- accounting@nmentertainment.com

  • Casting- casting@nmentertainment.com

• How do I inquire about a position at NM Entertainment? Click here

• What is "Singing for Seniors"? Created by NM Entertainment, Singing for Seniors is a program providing musical entertainment and other musical services to senior living communities at competitively structured prices. Our service providers are talented, chic, and vibrant professionals who are highly reputable within their field of expertise, and are specialize in working with the elderly population.

• Who qualifies for discounts? Retirement communities, adult family homes, nursing/rehabilitation centers, senior centers

• What is a Cabaret? Definition: "Entertainment held in a nightclub or restaurant while the audience eats or drinks at tables". The majority of our cabarets are performed in senior living communities while residents enjoy drinks and/or a light snack. For the purposes of booking, we considered our cabarets to include ONE MUSICAL PERFORMER, a portable speaker, and a microphone.

• What is the difference between a Cabaret and The Memphis Belles? Cabarets are performed by ONE MUSICAL PERFORMER, a portable speaker, and a microphone. The Memphis Belles are performed by THREE MUSICAL PERFORMERS and can be upgraded to a portable sound system, a backdrop, and a PRODUCER.

BOOKING INFORMATION

• Book -OR- Learn More about ANY service: Complete THIS form

• Subscription Benefits:​ LOWEST PRICES, priority booking, other service discounts, ​rotation of performers​​, and other special offers during your subscription!

• Outdoor Services: We need to protect our Providers (performers, instructors, therapists) from outdoor elements including direct sunlight, rain, hail, and snow. If the service to take place outdoors, covered shelter must be provided to the Provider. If the Provider shows up to an outdoor service that does not offer covered shelter, the Provider may need to decline the gig and you will still be charged a 50% fee. Due to illness from cold weather, sun burns, and overheating, we must enforce this policy. If we will be performing on concrete, it is important to notify us in advance so we can bring a rug for them to dance on (otherwise dance shoes get destroyed)

• Cancellation Policy:

  • Cancel an Individual Booking: We require a minimum of 24 hours notice by a proper phone call message to our Main Line (425) 224-5539 or Booking Email at booking@nmentertainment.com. If NM Entertainment was not properly notified, and Provider(s) arrive at the property, NM Entertainment must still charge for this day of services. If NM Entertainment needs to cancel a booking and does not properly notify the client by a proper phone call or email, the client may rebook the service at a 50% discount off the original price. *This policy will not apply if circumstances are deemed an emergency by either party.​

  • Cancel a Full Subscription: Discounts are granted to subscribers from the very first booking. This is why we contract a minimum number of bookings per subscription so we can guarantee the total amount of bookings. We can always reschedule a booking as needed, but to fully cancel a booking, you must make sure the minimum amount of bookings are met. If NM Entertainment is unable to fulfill a booking they do not need to be rescheduled by the client. Please note: If a client has an emergency restricting service at the current time, client can pause services until it is reasonable to resume. To cancel your FULL SUBSCRIPTION before the time that was initially agreed upon:

    • All services rendered must be paid in full

    • Cancellation fee will apply (refer to your contract for your cancellation fee total)

    • A deposit will be required for future bookings

• Our Providers (Performer/Instructor/Therapist)

  • Assigning Providers: Dance Instructors and Music Therapists are assigned well in advance and only need subs on occasion. Your Performer will be announced in you digital flyer as a part of your DAY BEFORE confirmation email. We purposefully hold off on sending confirmation emails until the day before a scheduled gig to prevent last-minute changes to our clients. You may requests this information up to one month in advance, but please know that performer may change. 

  • Request Specific Performer: We will always do our best to accommodate your requests! We love knowing you are enjoying the performers we are sending your way. Please know we cannot guarantee these requests since we rotate our performers through our subscriber base, and these performers will most likely have multiple bookings in certain areas. To maintain competitive prices, and avoid massive cancellations, we can not guarantee specifically requested performers.​

  • Replacing Providers: ​If a Provider is no longer available, we send a poll to find a replacement. To avoid booking cancellations, we sometimes need to act quickly to secure coverage. If a Provider has changed after we sent out the official confirmation email, we notify the client of the change via email. While we understand the frustration these changes may cause, our clients have made it clear that they would rather a Provider change than have a booking cancelled altogether.

• Arrival Times:

  • Cabarets: Performers arrive 15 minutes prior to service for new clients, and 10 minutes prior to established clients. Arrival times are tight to make room for multiple bookings in a day, offering the best possible prices. 

  • Memphis Belles/King of Swing: Performers are called 30 mins to showtime. When applicable, Producer arrives 45 mins prior to performance, or 60 mins for new clients

  • Musical Fitness: Instructors arrive for new clients as close to 15 minutes to scheduled time. Instructors arrive for established clients as close to 10 minutes to scheduled time. Arrival times are tight so we may book as many classes as possible in a day. This allows us to offer the best possible price point for clients.

  • Music Therapy: Therapists arrive for new clients as close to 15 minutes to scheduled time. Therapists arrive for established clients as close to 10 minutes to scheduled time. Arrival times are tight so we may book as many classes as possible in a day. This allows to offer the best possible price point for clients.​

• Single Booking Confirmation Process:

  • Initial Confirmation Email: A detailed email is sent the day we confirm your booking, which also includes your invoice link.

  • Day Before Confirmation Email: A detailed email is sent the day before each service, which also includes your invoice link and a digital flyer (if any). You can always reach out for additional confirmation emails, however details may change for this booking if requested too far in advance (Example: Your Provider changes, time changes, theme changes, etc.)

• Subscription Confirmation Process:

  • Initial Confirmation Email: A detailed email is sent on the day we confirm your subscription

  • Day Before Confirmation Email: A detailed email is sent the day before each service, which also includes your invoice link and a digital flyer (if any). You can always reach out for additional confirmation emails, however details may change for this booking if requested too far in advance (Example: Your Provider changes, time changes, theme changes, etc.)

BILLING INFORMATION

• Payment Information: Quickbooks is the platform in which we collect payments. We accept check​s, credit cards, and ACH transfers. Cash is not accepted unless arraigned in advance. Make checks payable to Naomi Morgan Entertainment, LLC. Please note: Mailed checks are the most common form of payment for our senior living communities.​

• Do not Pay Providers Directly: Please mail checks to our home office address, located directly on your invoice. If a Provider accepts payment they become solely responsible for that payment, even if they lose it.

• Holiday Charges: There is an additional $25 Holiday Upgrade for Entertainment services, PER PERFORMER, for the following holidays: New Year's Day, Valentine's Day, Easter Sunday, Mother's Day, Father's Day, Juneteenth, Independence Day, Halloween, Veteran's Day, Thanksgiving, Christmas Eve, Christmas Day, New Year's Eve. This fee does not apply for Music Therapy or Musical Fitness services, however, services may not be available on these days. Please note: Deposits may be required for Non Subscribers if it falls on a holiday, or during our peak season.

• Invoice Information: Invoices are sent the day your booking(s) are confirmed. A confirmation email is also sent the day before service, which also include your invoice link. Invoices will be updated in time if there are any changes leading up to your booking.​​ Here are a list of other ways we accommodate our clients in the billing process:

  • Invoices sent in advance (please give us this request in advance)

  • Separate email address to forward invoices after services rendered (please give us this request in advance)

  • An email directly from Quickbooks to clients who require the PDF in the body of the email (please give us this request in advance)

• Standard Billing Terms: NM Entertainment created an efficient billing system to ensure it is able to sustain it's operational costs as well as pay its Providers on their expected pay dates. Please note: The date stated on a check does NOT confirm that the payment was received on that day. A check payment is not considered paid until it has physically retrieved from our mailbox that is checked daily.

  • Due Date for Businesses & Organizations: Payments are due within 15 days from date of service. A $50 late fee will be added to invoices exceeding 30 days from day of service. Invoices past 45 days may result in deposit for future bookings and may cause disruption of services. ​

  • Due Date for Businesses & Organizations for Senior Citizens: Payments are due within 15 days from date of service, with an ADDITIONAL 15 day grace period, equaling 30 DAYS IN TOTAL. The grace period allows flexibility for these clients mailing checks. A $50 late fee will be added to invoices exceeding 30 days from day of service. Invoices past 45 days may result in deposit for future bookings and may cause disruption of services.

  • Due Date for Private Events & Domestic Clients: Payments are due on the day of service. A $50 late fee will be added to invoices exceeding 15 days from day of service. Invoices past 30 days may result in deposit for future bookings. 

• Advanced Billing: Some of our clients require additional billing needs outside of our Standard Billing Terms. Due to some of our clients complex billing needs, additional charges from third-party payment portals, and a substantial amount of past due invoices, we have needed to hire more staff members to stay in business.

  • Additional Billing Steps: If you require more steps than what is listed above, we will need to charge an additional $10 fee per invoice. This includes vendor portals, adding PO#'s to individual invoices, etc. Why we do this? We do our best to offer our lowest prices to clients. However, these added steps require manual adjustments that can be very difficult to navigate and requires additional staffing. 

  • Additional Time to Pay: If you require more than 30 days to pay your invoices, it will require a 50% deposit for the last schedule service to keep these booking(s). Why we do this? Although you need additional time to pay, we are still paying our Providers on their scheduled pay dates. This advanced payment ensures we are able to pay these Providers on time.

  • Unauthorized Late Fees: We can sometimes forgo late fees, especially for clients who communicate special circumstances that required a little extra time. However, if clients are regularly late paying invoices and are not able/authorized to pay fees in these cases, as they are fairly laid out, we must require a 50% deposit for the last schedule service to keep their bookings. Why we do this? When we do not receive payments for invoices exceeding more than 30 days, we are still paying our Providers on their scheduled pay dates. This makes it very difficult to keep up on payments to our Providers. This advanced payment ensures we are able to pay these Providers on time.